So recently, I alluded to some drama over our Bridesmaids dresses. I would like to say that we did receive the dresses last week and have since been delivered to my bridesmaids. They are beautiful and I am thrilled with my decision to go with this dress. To give you a little history, I was "late" in ordering these dresses, but they were still ordered way over 20 weeks ago. I was assured that I would have them by the first week of March (around the 12 week mark). Rather than rehashing the whole story again, I will just say that I was pretty much at my wits end, because I found out last Tuesday that they would not be arriving until this week and they couldn't even promise me if they would arrive then. (Hello - Our wedding is less than 30 days away).
Part of the problem I had with them is - fine, we will wait for the dresses, because that was all we could do - but please treat me with some respect. They never called me back (and I mean - they never called me back.) I have been in this wedding planning process for quite some time, so I am use to vendors not calling me back, but this was ridiculous. Even better yet when I did talk to someone, they constantly cut me off and would tell me something new on the delivery date and then state to me like i was a child - "we will call you when the dresses arrive!" At first I took a step back and thought maybe it was me, but I had never seen such a lack of customer service in my life. I didn't even get bridezilla or anything, they were just rude from the beginning...wait a minute - they actually became rude when I started asking questions about the dresses.
I finally talked to someone who was nice and she assured me that she would do everything to get the dresses in last Friday. It was the first time I was actually treated nicely by these people. In the meantime, I got a call from the owner (she maintained that no one had ever given her a message from me until that day before. Whatever). She was probably even worse than her sales associates. And that was when I went Bridezilla on her. I finally had it with the lack of customer service. I told her I was definitely going to make an issue on this. I said I was going to rip her on every Chicago Bridal magazine site, blog, website, etc. Ok - Was I dramatic? Yes - But I had been dealing with this for over two months now. It was actually the first time I just layed into someone over anything with this wedding.
She finally apologized for my issues with their store and I think we finally resolved all issues. Even though she informed me if I wanted the dresses here by last Friday - I would have to pay for the rush delivery. Again...Bridezilla temper peaked again and she backed off that.
Now - here is the interesting part. I think they are horrible people. Just not nice, but I actually was warned by the store owner that they are seeking legal action about negative postings on wedding sites, blogs, etc. and my feeling is the owner is watching very closely to see what I do here. Not that I ever talked about this blog to her, but I have a feeling they are watching me, just because the last conversation she made sure to tell me this. So is this just a scare tactic by her?
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10 comments:
who CARES?! if you have proof of what's gone on, then there's nothing she can do. reviews are just that, reviews. they are of your personal experiences with that vendor and are your opinion. she has no right to have any claims on your words.
I am no lawyer, but hello freedom of speech? Plenty of people review businesses on yelp, citysearch, etc. Can they really sue over that? She sounds crazy I am glad you got your dresses in one piece!
If they said that they ARE seeking legal action, that means that they're in the process of doing so, which means that they've obviously given sh*tty service to other people that bitched about it. Seriously, these places have us by the wedding balls and they totally power trip over it. I can't stand how asking a question like, "Can you please let me know if the dresses were ordered? The last two requests were faxed in two months ago?" makes one a bridezilla.
If what you wrote was true, and you are able to produce proof of that, if needed, to back up your claims, then they have no case against you whatsoever. Libel/slander is for FALSE accusations resulting in damage to a person's name or character or business, etc. Instead of saying in your reviews that they are mean or "are horrible people," try focusing on how they didn't uphold their end of the contract or order or whatever. That way, they won't have anything they could possible construe as defamation.
You could call up a lawyer (even a phone-book one that does free consults) and get their take on it? That way, if the lady presses the issue, you can let her know you've contacted a lawyer and s/he has agreed that you are within your rights, or whatever. Good luck. :)
Thanks ley, I actually just posted the store and I do have the proof, so I think I am safe. But I did stay away from the "horrible people" comment!
Say whatever needs to be said to forewarn other people. If that creates a business issue for the store owner, then she should consider hiring new staff -- ie recognize the bad reviews for what they are and change her business to resolve the issues.
I was in a wedding two years ago in which the dresses were ordered from a boutique in a small town 4 states away from where all but one of the bridesmaids lived. the dresses were ordered way outside of the measurements we provided (I'm usually a dress size 2, they ordered me an 8!), and arrived just two weeks before the wedding, while the bride was on a cruise with her parents, and the groom was in Iraq. The dresses were the last delivery our UPS driver made that day (which just so happened to be the night before I was leaving to another state to have a close friend alter the dress for me). It was quite the ordeal!
Any business owner that blames the bad service on her employees should go out of business. You own it, you take full responsibility.
I am so sorry that you had to go through that. I agree with everyone else- as long as you just post the facts and you have proof, you can't get in trouble. She was just trying to scare you off of bad reviews. I bet they have received quite a few before if she was prepared with that response!
You weren't bridezilla! Its only fair to ask for good customer service. We all would have had the same reaction to that situation, regardless of what we were buying.
Ughh! I'm so sorry you had to go through all this crap. It's rediculous!!! I don't understand why it's so hard for a company to be honest with their customers and give good customer service. It's a joke. My sister had to deal with another store that is just as horrible...it's such a shame. This is supposed to be a happy time for brides, you know? I'm happy to hear you at least got the dresses...
Don't worry about their threats. I'm sure they're just stupid empty threats, and even if they're not, they are silly to think they can do anything to you for speaking the truth. Freedom of speech, darling! :)
Keep your head up, cheer up, smile, and keep looking forward to your wedding. Don't let these jerks ruin it for you. Enjoy what's left of the planning process, have a kick ass wedding, and when it's over you better show us some pictures, I can't wait to see them!!! :)
-Jaime @ "It's A Jaime Thing
www.justjaime28.wordpress.com
As stated before, if you have proof of their poor customer service or even if you don't...it doesn't matter! They shouldn't have given you such a hard time as it is so if you give them bad press, so what! Good for you for giving it to her.
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