So what can folks learn from my bridesmaids dress drama?
1) Research, research, research. I didn't even think of looking at the yahoo or google comments, etc., until I started having problems. My feeling is you may have one bad rating, but when you have about 300...that tells me there is a problem.
2) Even if you feel rushed to make a decision and the salesperson was nice to you - take your time. They are like car salespeople - they are going to tell you anything you want to hear.
3) Read the contract. I was told first week of March. After reading the contract, it of course said a minimum of 18 weeks, so of course that was what I was constantly told whenever I asked after the 18 weeks where the dresses were.
4) Even as they try to blame the designer (mine was Jim Hjelm) for the delay - they are still at fault, because they promised they would have the dresses.
5) Lastly, don't ever go to Eva's Bridal in Orland Park. Just don't do it. They are rude and the dresses took forever to get here - more than 18 weeks, which they promised they would be here by the 12th week.
I decided last night after writing the first post, the owner was hoping I would follow every other bride who has had a problem and wanted to blast them. She would scare us into believing she could stop us. Also - I even started going, well...I did get the dresses. But still - they had horrible customer service and I don't want anyone to go through the stress I had to go through.
Tuesday, April 29, 2008
Bridesmaids Dress Drama II
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8 comments:
You have SPECTACULAR TASTE in bridesmaid dresses. ;)
My parents live down in the OP, so I went to Eva's once to try on dresses with my 'maids. About two months ago, I got this wierd letter in the mail with a handwritten address and no return address. It contained a photocopied letter listing terrible things about Eva's Bridal, all the ills they've committed against brides, and something about them going bankrupt and leaving brides in the dust. Haven't heard anything since.
I'm so glad the problem was resolved! The crappy thing is that they can sue (companies have done it in the past), but what you say falls under simple free speech, not slander. You aren't making outrageous claims, just stating what your experiences were like. There is never an excuse for poor customer service (unless the customer is truly horrible). If you make a promise, keep it. At the very least you should have received a discount on the dresses or a written apology for your problems. If you don't like customers, you shouldn't be in a business like this.
Oh, and by the way, I'm glad you had the courage to name them.
Tina - OMG! Well, it sounds like someone else was getting out and going after Eva's. That is crazy!
OH - And I love these dresses! You will love them - all my bridesmaids are thrilled!
Rebekah -thank you so much!
I love the look of these Jim Hjelm dresses but his line is a little on the expensive side no? Or did you feel the quality was worth it.
A Windy City Wedding - Yes, a little expensive, but after looking at Ann Taylor dresses - we were going to pay more there. And these were just so much nicer quality-wise (I love, love the material). I think you can ask around and get a pretty good price. If we had done the Pearl's Place they would have been - I think around 165.
Thank you! Oh Pearl's Place is so funny, its like CIA covert operation when you call over there...they do have some really cute styles, espcially the one you and Tina picked!
GORGEOUS dresses by the way! :)
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